Basic Instructions: How to Apologize When You’re Not Sure What You Did…
[via Language Log]
Wie der großartige Randy Pausch zu berichten wusste:
„Proper apologies have three parts: 1. What Ⅰ did was wrong. 2. Ⅰ feel badly that Ⅰ hurt you.and 3. How do Ⅰ make this better?“
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