Basic Instructions: How to Apologize When You’re Not Sure What You Did… [via Language Log] Wie der großartige Randy Pausch zu berichten wusste: „Proper apologies have three parts: 1. What Ⅰ did was wrong. 2. Ⅰ feel badly that Ⅰ hurt you.and 3. How do Ⅰ make this better?“